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+44 7481 454026
At Open Link Company, we pride ourselves on supplying quality, authentic luxury watches and providing an honest, transparent service. Due to the high-value nature of the products we sell and source, we operate the following refund policy.
Unless otherwise required by applicable UK consumer law, all purchases are considered final. We do not offer refunds, exchanges or returns simply because you have changed your mind, don't like the fit, or no longer wish to proceed with ownership after receiving your order.
This policy applies to:
Luxury watches are often sourced specifically to fulfil individual customer orders. Once a watch has been purchased or reserved on behalf of a customer, significant costs and market risks are incurred that cannot be recovered if an order is cancelled.
In addition, due to the high value of the products we sell, this policy helps protect our business from fraudulent purchases, weekend wearing, component swapping and other forms of misuse that unfortunately occur within the luxury watch industry.
For these reasons, all sales are treated as final once payment has been accepted.
Your statutory consumer rights are not affected by this policy.
If the watch you receive:
please contact us within 48 hours of receiving your order.
We may request photographs, videos or arrange for the watch to be inspected by ourselves or an independent specialist before determining the appropriate resolution.
Where a claim is accepted, we may, at our discretion:
Many of the watches we sell are pre-owned. Reasonable signs of wear consistent with the watch's age, previous use and the condition described within the listing do not constitute a fault.
Customers are encouraged to carefully review all photographs, descriptions and specifications before purchasing. We are happy to answer any questions or provide additional photographs before a sale is completed.
Please inspect your watch immediately upon receipt.
Any concerns regarding condition, transit damage or discrepancies must be reported to us within 48 hours of delivery. Failure to notify us within this timeframe may affect our ability to investigate your claim.
Every watch supplied by Open Link Company is inspected and authenticated prior to sale. Many watches are recorded by serial number and photographed in detail before dispatch.
Returns or claims may be refused if:
When we source a watch specifically on behalf of a customer, any deposits paid are non-refundable once we have begun the sourcing process or secured the watch from a supplier.
Once the sourced watch has been purchased or committed to on your behalf, the order cannot be cancelled except where required by law.
If you believe your watch is faulty or not as described, please contact us before returning the item.
Unauthorised returns may be refused.
If a return is approved, the watch must be returned:
If you have any questions regarding this Refund & Returns Policy or believe your purchase qualifies under the circumstances outlined above, please contact our team before taking any further action.