Absolutely. Every timepiece at Open Link Company is 100% authentic and has been thoroughly inspected by our team of certified horologists. We guarantee the authenticity of every watch we sell.

Each watch undergoes a rigorous multi-point authentication process including verification of serial numbers, movement inspection, and detailed examination of all components to ensure complete authenticity.

We certify every watch we sell and provide comprehensive documentation of authenticity. However, we do not provide manufacturer authenticity cards as these are typically only issued with brand-new watches purchased directly from authorized dealers.

What you will receive:

• Open Link Company Certificate of Authenticity
• Detailed inspection report
• Complete service history (when available)
• Original box and papers (when available with the watch)

All watches from Open Link Company come with a standard 12-month warranty covering mechanical defects and movement issues.

Important: Our warranty is subject to our Terms & Conditions. Please review the full warranty terms provided with your purchase, as certain exclusions apply including damage from misuse, unauthorized repairs, or normal wear and tear.

The warranty covers manufacturing defects and movement malfunctions under normal use conditions.

Yes, we work with certified watchmakers and authorized service centers to provide professional servicing for luxury timepieces. Whether you purchased from us or elsewhere, we can arrange servicing for most major brands including Rolex, Patek Philippe, Audemars Piguet, and more.

Please contact us for a service quote and estimated turnaround time.

Due to the nature of luxury pre-owned watches, we do not accept returns unless there is a defect or issue with the watch that was not disclosed in the product description.

Returns are accepted only in the following circumstances:

• The watch has a mechanical defect not disclosed at time of sale
• The watch received differs significantly from the description
• The watch arrives damaged due to shipping
• Authenticity concerns (which we guarantee will never occur)

All returns must be reported within 48 hours of delivery. The watch must be returned in the same condition as received, with all original packaging and documentation.

Exchanges are handled on a case-by-case basis. If you wish to exchange your watch for a different model, please contact our team within 48 hours of receiving your order. Exchange approval is at our discretion and subject to availability.

Any price difference will need to be settled, and the original watch must be in pristine, unworn condition.

All watches are shipped via fully insured, tracked courier services with signature required upon delivery. We use discreet packaging to ensure security and privacy.

Every shipment includes:

• Full insurance coverage for the watch's value
• Real-time tracking information
• Signature confirmation required
• Secure, discreet packaging

Yes, we ship to select international destinations. International shipping costs, customs duties, and import taxes are the responsibility of the buyer. Delivery times vary by destination.

Please contact us before placing an international order to confirm shipping availability to your location and receive a detailed quote including all applicable fees.

UK deliveries typically arrive within 1-3 business days. International deliveries vary by destination, typically 3-7 business days for Europe and 5-10 business days for other regions.

All orders are processed within 24 hours of payment confirmation. You will receive tracking information as soon as your watch ships.

We accept all major credit and debit cards, PayPal, and bank transfers. For high-value purchases, we also offer payment plans and financing options through approved partners.

All transactions are processed through secure, encrypted payment gateways to ensure your financial information remains protected.

We understand the importance of inspecting a luxury timepiece before purchase. Private viewings can be arranged by appointment for serious buyers.

Please contact us to schedule a viewing. We require verification and a refundable deposit for in-person appointments to ensure commitment from both parties.

Yes, we purchase luxury watches and accept trade-ins toward the purchase of another timepiece. We are particularly interested in Rolex, Patek Philippe, Audemars Piguet, and other prestigious brands.

Contact us with details and photographs of your watch for a no-obligation valuation. All valuations are confidential and processed quickly.

Proper care ensures your timepiece maintains its value and performance:

• Have your watch serviced every 3-5 years by a certified watchmaker
• Avoid exposing your watch to extreme temperatures or magnetic fields
• Clean the case and bracelet regularly with a soft cloth
• Ensure the crown is properly secured before water exposure
• Store your watch in a watch box or safe when not wearing it
• Wind automatic watches regularly if not worn daily

We provide detailed care instructions with every purchase.

Most luxury watch manufacturers recommend servicing every 3-5 years, though this can vary by brand and model. Regular servicing includes cleaning, lubrication, regulation, and replacement of worn components.

Signs your watch may need servicing sooner include loss of accuracy, difficulty winding, or moisture inside the case. We can arrange professional servicing for all major brands.

Our prices reflect current market values and the exceptional condition of our timepieces. While our listed prices are competitive, we are open to reasonable offers on select pieces.

For serious inquiries, please contact us directly to discuss pricing. We value building long-term relationships with collectors and enthusiasts.